Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund (less shipping). However, we will pay the initial and return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All proofed or custom sales are final. Our artwork may wear with normal use of your firearm, as with any painted product.
Please note with the Staccato frames, a Gen 1 mag catch is required if upgrading to an Extreme Shooters textured Gen 1 grip. See Gen 1 mag catch option on each product page. The G2 mag catch on the Staccato grips WILL NOT WORK. Please DO NOT attempt to file, fit or modify any G2 mag catch to a Gen 1 grip or you will ruin the grip rendering it useless and non-refundable.
We always recommend a professional Gunsmith to fit your grip. Once a grip is filed, fit or otherwise modified to your frame it becomes non-refundable. Always check for manufactured defects before fitting. Any factory workmanship errors will be corrected. However, we are not responsible for any modifications made during fitting.
Shipping
We can ship to virtually any address with in the United States, we do not export to international locations.
When you place a grip order, please note that since each order is custom made by hand to your specifications, we will need a 1-2 week lead time to create your new grip. Accessory products ordered without grips (screws, springs, mag catches, etc) will ship within 1-2 business days.